Return & Refund Policy
Last updated: September 2026
Eligibility
As our products are consumables, we can only accept returns for items that arrive damaged, defective or incorrect.
How to request a return
Contact us within 48 hours of delivery at support@aaurawell.com with your order ID and photos of the product and packaging.
Refunds
Once your request is approved, refunds are processed to the original payment method within 5–7 business days. Cash on Delivery refunds are made to a bank account you provide.
Cancellations
Orders can be cancelled before they are dispatched. Contact our customer care team as soon as possible.